# Atollon Desktop Client



# Manual Uninstall

## Atollon desktop - Uninstall Win App

#### 1) Uninstall the application - regular attempt to remove

a) uninstall via WIndows (if msi) (**Add or remove programs**)

or

C:\\Program Files (x86)\\Atollon\\Uninstall.exe (if installation via .exe)

or

delete complete folder C:\\Program Files (x86)\\Atollon

#### 2) Delete the content that has been downloaded via loader

Open **cmd** (command line)

```shell
cd c:\Users\%{USERNAME}\AppData\Roaming
rmdir /s Atollon
```

Where %{USERNAME} is to be replaced by your user name in Windows. Delete this folder for every local user if your workstation is shared.

#### 3) Remove AtollonSetup.exe from Downloads

## Atollon desktop - Uninstall Mac App

As local admin user (in Terminal > sudo su) run the following:

```shell
sh removeApp.sh
```

Download script here:

[removeApp.sh](https://help.atollon.com/attachments/248)

# Adobe Air error message - macOSX Catalina

Some of our customers running Atollon using Adobe Air on Mac OS X Catalina have experienced the following issue:

**“Adobe AIR.framework” is damaged and can’t be opened.**

If you recently upgraded to Mac OS X Catalina, you may have this issue. You can resolve it by opening Terminal application (Open Finder and press Cmd+Shift+U > which opens Applications > Utilities and find Terminal).

Copy & paste the following commands:​​

```
cd /Library/Frameworks
sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework
```

You will need to enter your Mac OS administrator password.

Then try to install Adobe Air and Atollon Air client once again.

# Fix Atollon Protocol

### Bacillus

On Mac OS X, it may happen that atollon:// protocol is not working properly. Ie you can not open links with Desktop app.

### Treatment

You can fix your Atollon protocol by following next steps:

1. download fix script [FixAtollonProtocol.command](https://help.atollon.com/attachments/429)
2. open Terminal (go to Cmd + Shift + U)
3. drag & drop the command file to Terminal
4. change the permissions of the file: chmod a+ x FixAtollonProtocol.command
5. run the FixAtollonProtocol.command

Video Guide

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