Atollon Desktop Client
Manual Uninstall
Atollon desktop - Uninstall Win App
1) Uninstall the application - regular attempt to remove
a) uninstall via WIndows (if msi) (Add or remove programs)
or
C:\Program Files (x86)\Atollon\Uninstall.exe (if installation via .exe)
or
delete complete folder C:\Program Files (x86)\Atollon
2) Delete the content that has been downloaded via loader
Open cmd (command line)
cd c:\Users\%{USERNAME}\AppData\Roaming
rmdir /s Atollon
Where %{USERNAME} is to be replaced by your user name in Windows. Delete this folder for every local user if your workstation is shared.
3) Remove AtollonSetup.exe from Downloads
Atollon desktop - Uninstall Mac App
As local admin user (in Terminal > sudo su) run the following:
sh removeApp.sh
Download script here:
Adobe Air error message - macOSX Catalina
Some of our customers running Atollon using Adobe Air on Mac OS X Catalina have experienced the following issue:
“Adobe AIR.framework” is damaged and can’t be opened.
If you recently upgraded to Mac OS X Catalina, you may have this issue. You can resolve it by opening Terminal application (Open Finder and press Cmd+Shift+U > which opens Applications > Utilities and find Terminal).
Copy & paste the following commands:
cd /Library/Frameworks
sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework
You will need to enter your Mac OS administrator password.
Then try to install Adobe Air and Atollon Air client once again.